Frequently Asked Questions

About Printvenue.com

What is Printvenue.com?

Printvenue is India’s largest online portal for printing solutions and personalized gifting with a robust collection of over 500 products which can be easily customized as per your tastes and preferences.

How do I get in touch with you?

Easy! Just drop us an email at support@printvenue.com .You can also ring us at - 011-3001-7676.

What is your corporate office address?

Reach us at: Plot number- 375 , Udyog Vihar , Phase-2 Gurgaon , Haryana – 122016

What is personalization?

How can I personalize a product?

Simple! All you need to do is choose your product and customize it with your name/text/art/design!

Is it necessary to chose from your existing design templates?

Absolutely not! You can either chose from our existing design template (50,000+) or you can also upload your own designs/art/logo/text!
Kindly note that all the uploaded information are kept confidential with us and are used solely for the purpose for order processing and reorder.

How can I upload my own designs?

You can choose any product of your choice and then click on the CUSTOMIZE NOW button and can easily upload your designs.

What if I provide you with my product and avail your personalization services only?

Sorry! We do not provide you with any such services.

Can I sell my designs at Printvenue.com?

Of course you can! You can unleash your design genius at Printvenue.com by selling and earning through your designs .Get started here

Can you guarantee the color of engraving as shown on the products on your website?

We do not guarantee the color of engraving on any product as the color of finished product might appear different.

Does the quality/color of picture I upload appear same after it gets printed?

We do not guarantee the color of the uploaded pictures/designs as the process includes heat transfer of the images where some loss of color is always applicable.

My Account and website

How do I register and start my new account?

Please click on the Sign up to claim your gift .You will then be prompted to a page where you can first chose your Sign up gift and then proceed to create your account. Fill in your details as requested before clicking ‘Choose a gift and Sign up'. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.

Is it necessary to have an account to shop on Printvenue.com?

Printvenue gives you an option to shop as a guest too. Just click on ‘Continue as a guest’ and enjoy our fantastic range of products.

Is it necessary to have an account to shop on Printvenue.com?

Printvenue gives you an option to shop as a guest too. Just click on ‘Continue as a guest’ and enjoy our fantastic range of products.

I need personal assistance on my order .Who can I contact?

Sure! You can drop us an email at support@printvenue.com . You can also ring us at 011-3001-7676.

How can I avail the Welcome Gifts received on signing up?

Sign up gifts/vouchers can be availed once you enter your email id. Just click on Log in, you will find the option to sign in on the right hand side scrolling down the home page.
An email along with the details of the vouchers will be sent to your mailbox once you join the Printvenue family.

How many times can I redeem the Welcome Gift Vouchers?

The Sign up vouchers/gifts can be used only once.

I have returned my first order .What happens to the gift voucher I used in the order?

If the order is cancelled or returned, the welcome coupon stands null and void. It cannot be redeemed again.

Cancellations and returns

Can I cancel an order?

In order to get your order delivered to you soon, we print the orders same day. As long as your order has not been processed, we can cancel it and refund your amount. Please get in touch with our customer support team to cancel your order. The refund will be initiated in the form of voucher that will be emailed to you immediately. However, the cancellation of orders will be done only if they are respected to below listed terms and conditions:
You are requested to immediately email at support@printvenue.com or call at 011-3001 7676 along with your order number for any cancellations to be made.
Your orders can also be cancelled if Printvenue team finds your payments have not been received. Check below for further details:
Non receipt of Payment- In case the payment for the order is not made Printvenue will automatically cancel the order. An email notification is sent to you when we cancel the order.

Can I return the products that I have received?

Sorry but we do not entertain any return or exchange.

Can I modify my order after placing it?

No. You cannot make any changes to the design after placing the order. We understand that in cases, you may want to alter the quantity of a product in your placed order. You may even require having your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with Customer Care immediately along with your order number.

When will I receive my refund for a cancelled order?

We cancel your order as soon as the request is generated and the refund process is initiated within 72 hours.It further takes 5-7 working days for the amount to be credited in your account. Please note if the payment is made via Credit Card , it might take 20-22 working days for the credited amount to reflect in your account details.

If I return a product on my own do I get back the shipping charges?

Once you incur courier charges please email us the scanned copy of the receipt within 10 days of the return. We will refund your courier charges up to a maximum of Rs 160 per kg. If you are unable to send the scanned copy of the receipt within 10 days of the return request, we will refund you a flat Rs 100 against the courier charges. Refunds for courier charges are always in the mode of Printvenue vouchers which can be redeemed on your future purchase.

What if the product that I received has faulty parts or is damaged?

We take special care to deliver your products in the excellent condition. However, you can if you receive any product in unusable condition, you can contact our customer care and they will do the needful.

Can I also return a product which was found faulty upon use?

Please contact our Customer Care and report the issue .We shall be happy to facilitate the resolution for the same.
for further assistance on cancellation and returns please read our return policy

Shipping and delivery

How long does it take for delivery?

When you order from our website, we ensure that the order starts getting processed within 24 hours
We attempt to process every paid order and ship within 4 working days if placed before 1 P.M. and 5 working days if placed after 1 P.M.
For free orders your order will reach you within 7 working days if placed before 1PM and within 8 working days if placed after 1PM.
Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering.
Depending on the shipping address within India, post ordering, this should take 5-7 days overall to get delivered. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment. Nevertheless, we will keep you updated with any such delays.
Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

Do you have any shipping charges?

Our shipping charges are dependent on weight of the product, as the weight increases the shipping charges may
vary. For further details please check below:

QUANTITY SHIPPING CHARGES
0-250 gms 50
250-500 gms 75
500gms- 1 Kg 100
1Kg - 1.5Kg 150
More than 1.5 Kg 250


Kindly note that we provide Free Shipping services pertaining to occasions and festivals.

Can I have an order delivered on a particular date?

We continuously try to deliver products purchased from Printvenue.com in best condition and in the fastest time possible. However, we can’t commit on the same.

How can I track my order?

You can track your order online as well as you can call Customer Care at 011-3001-7676 or drop us an email at support@printvenue.com and we will be happy to help you. Also, our partnered courier service providers - Aramex, DTDC, Blue Dart, LITE provide you with the AWP number through which you can check and track the status of your order.

How will I know if my order is placed successfully?

You will receive an email confirmation from Printvenue once your order is successfully placed. This mail will have all the details related to your order.

The order I received is not complete. What do I do?

Please call the Customer Support at 011-3001-7676 and or drop an email at support@printvenue.com . We will fix it right-away.

How do I re-order previously bought items?

Easy! Please log into your account, go to order history and reorder!

Can I return the order to the courier agent and take my cash back from him?

We do not have the facility of returning the product to the courier agent and take the cash back from him. In case you are not satisfied with the product, please contact our customer care on 011-3001-7676 (10 AM - 7 PM) or drop us an email at support@printvenue.com

Does Printvenue.com deliver internationally?

We do not deliver outside India. However, we can consider shipping bulk orders. For further queries, you can drop an email at sales@printvenue.com.

My items haven't arrived yet. What can I do?

Please don’t worry. If you have the tracking information (AWP number and name of the Courier partner) please visit the courier partner's site and check for your Order. If you are not happy with the information, keep your order number ready and we will be happy to help you.
You can contact our Customer Care on 011-3001-7676 (10 AM - 7 PM) or drop us an email at support@printvenue.com..

How do I change my shipping address after my order has been placed?

No Problem! You can simply call our customer care at 011-3001-7676 and let us know your new address.

Do you take extra care while delivering brittle products like mugs?

We take special care to deliver our products in excellent condition .We use eco-friendly packaging to keep our products safe and secured from external damages.

What if the products that I received are damaged/broken?

We take extra care while delivering your products in the excellent condition possible. However, for further details, you can read our Return policies.

Payment

What are the payment options available at Printvenue.com?

The payment options we support are Credit card, Debit card, Net Banking, Printvenue Sales Agent -You can pay when you put in your order-request to the sales person. (Applicable only for Delhi-NCR).
All the online payments are processed through Instant Pay payment gateways, which provide secure encrypted connections for all credit card, debit card and net banking transactions.

How does Cash on delivery payment method works?

We provide you the facility of making cash payments at time of delivery of the confirmed order. The payment will be required to be made to the delivery boy at time of receiving the product. Please ensure that the product packaging has not been tampered with, before making the payment and receiving the order. Kindly note you will need to make the payment before opening the product packaging.

How should I apply the discount/promotional voucher to my order?

Once you add product to the cart and click on ADD TO CART button, you will be prompted to MY CART and you can enter the voucher code in the respective tab before checking out.

My voucher code is not working. What should I do?

Please don’t worry! Our customer care is just a call away. Ring us at 011-3001-7676 or drop an email at support@printvenue.com.

There was an error while processing payment. How will I know if the payment went through successfully?

In case of payment errors/failure, please retry ensuring:
  • Information passed on to payment gateway is accurate, i.e. account details, billing address, password (in case of net banking)
  • Your internet connection is not disrupted in the process.
  • If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 business days for the refund. You can get in touch with Customer Care along with your order number and details of the amount deducted, or send an email to support@printvenue.com for any further clarifications.

Why can't I see the COD option on my payment page?

We regret the inconvenience but this might be due to either your order value is below Rs.500 INR or your postal code does not fall into our COD applicable area.

Do your prices include Taxes?

Do your prices include Taxes? The prices indicated on the website are inclusive of Taxes/ VAT.